Terms of Service
Patient Access (PatientChart) — Terms of Use
Company and Product Information
Trove Health Inc. operates Patient Access (PatientChart) as a mobile and web application for health information management. The company participates as a Request-Only IAS Provider under TEFCA, meaning users can request health data but cannot share information bidirectionally through the platform.
Eligibility and Accounts
Users create accounts via mobile number and identity verification. Multiple family member profiles may exist under one primary account. There are no age restrictions for account creation.
Acceptable Use
Users are prohibited from: unauthorized access to other accounts; fraud or impersonation; interfering with platform security; reverse engineering the application; automated scraping or data extraction; and submitting false information.
User Information and Data
Users retain ownership of their personal information while granting Trove Health limited processing rights necessary to provide the services. Trove Health operates as a HIPAA Business Associate, ensuring compliance with all applicable privacy rules.
Privacy and Security Notice
Use of Patient Access is governed by our separate Privacy and Security Notice, which describes data collection, use, and protection practices under TEFCA, HIPAA, and IAS requirements.
Service Availability and Disclaimer
The service is provided on an "as is" basis with no guarantee of uninterrupted or error-free operation. Trove Health disclaims liability for downtime, technical issues, or unauthorized access by third parties.
Intellectual Property
All platform content, code, and materials remain the property of Trove Health. Users receive a limited, non-exclusive, non-transferable license to use the platform for its intended purposes.
Termination
Trove Health may suspend or terminate access at any time for violations of these Terms or if continued access poses a security threat.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware. All disputes shall be resolved through binding arbitration on an individual basis, excluding class action participation. This does not limit any rights under HIPAA or TEFCA.
Conformance and Security Obligations
Trove Health commits to compliance with the Privacy and Security Notice and to protecting individually identifiable information per TEFCA Framework Agreement requirements. These obligations continue indefinitely.
Updates to These Terms
Changes to these Terms will be posted online. Continued use of the service after changes are posted constitutes acceptance of the updated Terms.
Contact Information
Support: +1 (415) 800-4442 | Email: support@trovehealth.io
TroveLLM — Terms of Use
Purpose of the Service
TroveLLM is an AI-powered conversational system that provides general medical knowledge and patient-specific insights based on uploaded clinical data. TroveLLM is explicitly not medical advice, not a diagnosis tool, and not a substitute for professional medical treatment.
Nature of Responses
When patient data is provided, TroveLLM responses are derived from that information but remain probabilistic and may contain errors. Without patient data, responses are general informational content that does not reflect individual medical circumstances.
No Doctor–Patient Relationship
Use of TroveLLM does not create any professional healthcare relationship between you and Trove Health. All responses are AI-generated and must not be interpreted as professional medical advice.
Accuracy and Limitations
TroveLLM may misinterpret documents. Accuracy varies based on data quality. Responses may not reflect the latest clinical guidelines. All outputs are intended for educational and informational purposes only.
User Responsibilities
Users must: provide accurate information; use outputs responsibly for educational purposes only; not redistribute AI-generated content as medical advice; not rely solely on responses for clinical decisions; consult qualified healthcare professionals for medical issues; and call emergency services for urgent medical situations.
Privacy and Data Handling
Patient data processed by TroveLLM complies with HIPAA, SOC 2, and TEFCA standards. Data remains under user control with options for revocation and deletion. De-identified data may be used to improve model performance.
Disclaimer of Warranties
TroveLLM is provided "as is" without any representations or warranties regarding accuracy, reliability, availability, or fitness for medical purposes.
Limitation of Liability
Trove Health disclaims liability for any damages arising from reliance on AI outputs, data loss, or service interruptions. Total liability is capped at the amount paid by the user in the preceding 12 months.
Indemnification
Users agree to indemnify Trove Health from any claims resulting from misuse of the service, violations of these Terms, or reliance on AI-generated content.
Regulatory and Compliance Notice
TroveLLM is intended for educational purposes only. It is not FDA-approved and should not be used to determine clinical diagnoses or medical billing codes.
Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Texas. Disputes shall be resolved through binding arbitration in Collin County, Texas, under American Arbitration Association rules. Both parties waive jury trial rights and class action participation.
Contact Information
Support: +1 (415) 800-4442 | Email: support@trovehealth.io
TrovePDF — Terms of Use
About TrovePDF
TrovePDF is a web-based PDF parsing platform that requires user authentication for accessing document parsing features.
Beta Version & Trial Use
TrovePDF is currently in beta for testing and evaluation purposes. Users acknowledge that the service may contain defects, that features may change, and that the platform should not be used for production workloads without a separate written agreement.
Eligibility & Account Registration
Both individual and business users may register. Registration requires a first name, last name, and mobile number with OTP authentication. Users are responsible for maintaining the security of their accounts.
Subscriptions, Free Trials & Payments
TrovePDF operates on a subscription-based model with optional limited free trials. Pricing varies by agreement. Unpaid fees may result in access restrictions or account termination.
User Content & Data Handling
Users warrant that they have the right to upload all documents submitted for parsing. Parsed PDFs are stored after processing. Soft-deletion retains data temporarily per retention policies. Manual deletion is available. Post-cancellation data retention depends on individual agreements.
Accuracy, Verification & Disclaimer
Parsing accuracy is not guaranteed. Outputs represent best-effort results and may contain errors. Users should independently verify all critical data extracted from parsed documents. The platform does not provide medical, legal, or financial advice regardless of the document types uploaded.