Terms of Use
Welcome to the Trove Health Medical Chat LLM (“Service”, “Platform”, or “System”). By accessing or using this Service, you (“User”, “Patient”, or “You”) agree to be bound by these Terms of Use. If you do not agree, please do not use the Service.
1. Purpose of the Service
The Trove Health Medical Chat LLM is an AI-powered conversational system developed by Trove Health Inc. to assist users in understanding medical concepts and health data. It serves two primary purposes:
- General Medical Knowledge: Provides evidence-based, educational information for learning and awareness.
- Patient-Specific Insights: Generates contextual summaries or explanations based on medical data voluntarily shared by patients.
Important: This Service is not a substitute for professional medical advice, diagnosis, or treatment. Always seek guidance from a licensed healthcare provider with any questions about your health or medical condition.
2. Nature of Responses
2.1 With Patient Data
When you authorize the Service to access your medical information, the AI generates responses derived from that data.
While the model strives for clinical accuracy, all outputs are probabilistic and may include errors, omissions, or misinterpretations.
2.2 Without Patient Data
If no patient data is provided, responses are drawn from general medical knowledge sources.
Such responses are informational, non-personalized, and may not reflect your unique circumstances.
3. No Doctor–Patient Relationship
Use of this Service does not create a doctor–patient, therapist–patient, or any professional healthcare relationship between you and Trove Health or its affiliates.
All responses are AI-generated and must not be interpreted as professional medical advice.
4. Accuracy and Limitations
Although the Trove Health LLM employs advanced models and medical datasets, limitations include:
- Potential misinterpretation of uploaded or scanned documents (e.g., OCR or context errors).
- Variation in accuracy depending on data quality or formatting.
- Responses not continuously updated with the latest medical guidelines or FDA advisories.
Outputs are intended solely for educational and informational support.
5. User Responsibilities
You agree to:
- Provide accurate, lawful, and relevant information when sharing medical data.
- Use the Service and its outputs responsibly, for educational and informational purposes only.
- Not redistribute, misrepresent, or rely solely on AI-generated responses for clinical or emergency decisions.
- Consult a licensed healthcare professional before acting on any information provided.
- Immediately call emergency services (for example, 911 in the U.S.) in case of urgent or life-threatening medical issues.
6. Privacy and Data Handling
6.1 Patient Data Usage
All patient data processed by the Service complies with HIPAA, SOC-2, and TEFCA safeguards.
Your data:
- Is used solely to generate authorized, patient-specific insights.
- Is not sold or shared with third parties without explicit consent.
- May be used in de-identified form to improve model accuracy and performance.
6.2 User Control
You retain control over your information:
- You may revoke access or delete uploaded data at any time.
- Data is retained only as long as necessary to deliver your requested functionality.
7. Disclaimer of Warranties
The Service is provided “as is” and “as available.”
Trove Health makes no representations or warranties—express or implied—regarding:
- Accuracy, completeness, or reliability of responses
- Continuous availability or error-free operation
- Fitness of the Service for any medical or diagnostic purpose
8. Limitation of Liability
To the maximum extent permitted by law, Trove Health Inc., its affiliates, officers, and employees shall not be liable for:
- Direct, indirect, incidental, consequential, or punitive damages
- Losses arising from reliance on AI-generated outputs
- Data loss, corruption, or service interruptions
Total liability shall not exceed the amount paid for use within the last 12 months.
9. Indemnification
You agree to indemnify, defend, and hold harmless Trove Health, its officers, and affiliates from any claims, damages, liabilities, or expenses (including attorneys’ fees) resulting from:
- Misuse of the Service
- Violation of these Terms, or
- Reliance on AI-generated content
10. Regulatory and Compliance Notice
This Service is designed for informational support and patient education only.
It is not an FDA-approved medical device and should not be used for clinical diagnosis, treatment planning, or billing decisions.
11. Legal Safeguards and Risk Protections
To minimize legal exposure and ensure responsible use, Trove Health incorporates the following safeguards:
- Not Medical Advice Disclaimer – All outputs are informational only.
- No Doctor–Patient Relationship – Prevents creation of clinical duty.
- Limitation of Liability – Caps damages and excludes indirect claims.
- Indemnification Requirement – Protects Trove Health against user misuse.
- Binding Arbitration & Jurisdiction – Disputes resolved under Texas, USA law.
- Class Action Waiver – Disputes must be pursued individually.
- Explicit Consent Requirement – Users must provide consent before processing protected health information (PHI).
- Transparency & Auditability – Users are informed of data use; audit logs are maintained.
- E&O Insurance & Compliance Logs – Maintained by Trove Health for liability coverage and operational defense.
These provisions collectively protect both users and Trove Health, ensuring compliance and transparency.
12. User Consent and Acknowledgment
By using this Service, you:
- Grant Trove Health permission to process your information (if provided) under these Terms.
- Understand that all outputs are AI-generated and subject to error.
- Acknowledge that decisions impacting your health must be verified by qualified medical professionals.
13. Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Texas, United States of America.
All disputes shall be resolved through binding arbitration in Collin County, Texas, in accordance with the rules of the American Arbitration Association (AAA).
Both parties waive any right to a jury trial or participation in a class action.
14. Contact Information
15. Acceptance
By continuing to use the Trove Health Medical Chat LLM, you acknowledge that you have read, understood, and accepted these Terms and associated disclaimers.
You also confirm that you will not rely solely on AI-generated responses for clinical or medical decision-making.
Key Legal Notices (Summary)
- Not medical advice — informational only.
- No doctor–patient relationship.
- Outputs may be inaccurate; always verify with a physician.
- Trove Health’s liability is limited.
- Consent required for use of medical data.
- Disputes handled under defined jurisdiction and arbitration.
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